Some body saying are a period of time Warner wire technician is spilling strategies on Reddit.
Times Warner cable tv, the second-largest service provider of television and online sites in the usa, advised Quartz that it’s exploring the postings. “We’re incapable of validate if this people is actually a current or previous staff member,” a spokesman mentioned.
Reddit individual cableguy_the began an “Ask me personally things” (AMA) bond, posting pictures of his ID badge and uniform as purported proof of his work. Their solutions to the issues arriving are incredibly candid. Here are some features (typos protected).
On Comcast’s pending exchange of the time Warner wire:
We would like the merger since the recent group in charge could be the worst in current background. Lots of people getting fired considering impossible metrics. All of the electricity happens to be directed at customer service representatives and stripped through the people who actually look at the houses and fix difficulties . It’s chaos and company is being run like crap IMHO http://www.datingmentor.org/escort/norman/ [in my humble viewpoint].
In the tension between technicians and customer support associates:
Yea customer service representatives and techs become battling a conflict that nobody views. We detest them, they detest us. They tell clientele the problem is the equipment when it hardly ever are. We inform subscribers just to dismiss what the guy from the cell says because it’s likely that good, he’s never wired a home, installed a drop or repaired cable tv.
On what’s actually completely wrong with your hookup:
Don’t believe 50% of precisely what the representative regarding the cell lets you know. Simply set up the technical. Let him function. He’s complete this earlier. The rep only answers mobile phones. it is rarely the equipment causing the problems.
In the key to get best help:
When a tech arrives ,ask for their managers number. Make sure he understands it’s just not burning your but to escalate a concern. He may name their sup to be sure the cool but that can help.
On what’s preventing faster net grab rates:
Actually, fundamental analog cable. It can take right up sooo a lot data transfer . 1 station per volume vs bonding several frequencies to produce 8 stations for a downstream and 4 for an upstream . After we get 100per cent digital tv.. Internet get quicker. Furthermore congestion. If you’re around a college it’s the worst . Grandmother might use the lady 15 meg for e-mail and searching but younger Johnny school child sucks within the data transfer in your community using netflix and torrenting and games. But they pay alike. IMHO what can fix this might be capping facts and offering folks uncapped rate.
On the reason why splitting the cable link was a bad idea:
Installing a splitter just to attenuate the signal is actually foolish we have factors also known as attenuators that do this without including needless splitter. However it is true that excess indication is simply as terrible as not enough we call that distortion
On whether this Reddit AMA costs him their work:
I might feel fired based exactly who captures me. I might also get an advantage their so very hard to tell making use of ways this business is organized.
On how Wi-Fi signals become unreliable, and certainly will be vanquished by doors and wall space:
Certainly most evident. Plaster wall space especially.Solid wood doors, staying in a basement if the router is found on the 2nd floor or the other way around. Wi-fi is a fickle beast.
On your “broken” cable tv modem:
Yea I notice this a large amount. I might state in a given year I might state 5% with the modems We swapped happened to be actually bad. We do a lot of canine and pony tv series and simply change they in any event. The thing is typically not devices relating. Modems either operate or they don’t. There is thus little between. They truly are easy devices. I have tv show users using my laptop every little thing working perfectly, after that turn back to her products and everything goes toward shit. They however require a modem..Its insanity.